Refund policy

Return & Refund Policy

Last Updated: August 29, 2026

Thank you for shopping with ShopPerfect.

We want you to be satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the policy below.

1. 3-Day Return Policy

We accept returns within 3 days of delivery.

To be eligible for a return:

  • You must contact us within 3 days of receiving your order.

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging and accessories.

  • The product must not be damaged, altered, or used improperly.

  • Proof of purchase or order details may be required.

Returns requested after 3 days from delivery may not be accepted.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

Please provide your order details and clear photographs or videos showing the issue. We will review the request and, if approved, may offer a replacement or refund.

3. Non-Returnable Items

Returns may not be accepted for products that:

  • Have been used or damaged after delivery

  • Are missing original packaging or accessories

  • Have been altered or modified

  • Are returned after the 3-day return period

  • Are damaged due to misuse, negligence, or improper handling

4. How to Request a Return

To request a return, contact us at:

Store Name: ShopPerfect
Email: shopperfect.help@gmail.com

Please include:

  • Order number

  • Name used for the order

  • Reason for the return

  • Photos or videos, if applicable

We will review your request and provide further instructions if your return is approved.

5. Return Shipping

Unless the product is defective, damaged, or incorrectly delivered, return shipping costs may be the responsibility of the customer.

For approved returns caused by a damaged, defective, or incorrect product, we will provide appropriate return instructions.

6. Refunds

Once we receive and inspect an approved returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using the applicable original payment method, where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

7. Exchanges

If an exchange is approved for a damaged, defective, or incorrect product, we may provide a replacement subject to product availability.

If the replacement product is unavailable, we may offer a refund instead.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For questions regarding returns or refunds, please contact us:

Store Name: ShopPerfect
Email: shopperfect.help@gmail.com
Website: shopperfect.shop